- Introduction. This Privacy Policy explains how Clarisse Jewels collects, uses, and protects your personal information when you book a viewing, browse our site, or place an order.
- Information We Collect. This includes your name, phone number, email, and home address when you book an in-home viewing, along with payment details for completed orders and any preferences you share with your consultant to help us select pieces for you.
- How We Use Your Information. We use it to schedule and prepare for your viewing, process and deliver your order, communicate with you about your appointment or purchase, and, where you've consented, keep you informed of new pieces or offers.
- Cookies and Tracking. Our website uses cookies to remember your preferences and understand how visitors use our site. You can manage cookie settings through your browser at any time.
- Sharing Your Information. We share information only with the parties needed to fulfil your order or viewing, such as our insured courier partners, payment processors, and any third-party grading body referenced on a certified stone. We do not sell your personal information.
- Data Retention. We keep your information for as long as needed to fulfil your order, meet legal obligations, and maintain a record of any warranty or resizing service on your ring.
- Data Security. We take reasonable steps to protect your personal and appointment information, including address details shared for home viewings, though no system can be guaranteed completely secure.
- Your Rights. You can request access to, correction of, or deletion of your personal information at any time by contacting us through our Contact page.
- Children's Privacy. Our services are not directed at anyone under 18, and we do not knowingly collect information from children.
- International Transfers. If you are located outside Australia, your information may be processed in Australia or by service providers operating in other countries.
- Changes to This Policy. We may update this Privacy Policy from time to time, with the current version always available on our site.
- Contact. Questions about this policy can be directed to us via our Contact page.
